Passengers with Special Needs
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Prams
Due to the narrow carriage doors, only folding or narrow type pushers can be accommodated on Puffing Billy.
Reduced Mobility
Our friendly staff can provide special attention to Seniors or passengers with reduced mobility. We recommend that you let us know about your requirements before you travel. Telephone (03) 9757 0700 (+61 3 9757 0700 intl) during normal office hours.
For your information:
- Pathways to our major stations are all wheelchair accessible.
- To assist passengers with reduced mobility and to avoid our pathway entrance, passengers may be dropped off at Gate 4 which is in front of our Belgrave station. The area from the station to the platform is on one level.
- Our station platforms are not at the same height as our carriage doors, however ramps are available to provide easy wheelchair access on many of our day trains.
- The wheelchair ramp width is 75cm.
- If you are travelling in a wheelchair, there are limited wheelchair spaces available. Please contact us before day of travel.
- Toilets with wheelchair access are located at Belgrave, Lakeside and Gembrook.
